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Process Communication Management
Process Communication Management – from John Parr
PCM is the brainchild of Dr Taibi Kahler and is founded upon his work in the early days of Transactional Analysis. PCM grew from Dr Kahler’s observation of clear patterns of behaviour, that he noticed people enter as they began to experience distress. He understood from the behaviourist school of psychology that behaviours that are repeated, are reinforced and this lead him to the realisation that the six discrete patterns he observed were in reality six clear personality types.
As he developed his theory he saw that in fact, everyone had some of the characteristics of all six types, but that at least one type was much more apparent than the others. He called this the base personality. He then saw that the other five types are organised in rank order in us and that this is fixed in our developmental years. So there are six basic personality types, with a possible 720 combinations of how the types are ordered in each of us.
He recognised that each ‘base’ type saw the world in their own way, showed the world a clear ‘face’ identifying their type, liked to communicate in their own style, had their own psychological needs that fore the basis of what motivates them, has their own preference for the environment in which they work best and has their own proffered management style. In addition to this, each type shows a clear and predictable pattern of behaviour when in distress, their distress sequence.
When we miss-communicate with each other it is usually because we are talking in our proffered style and not in the style of the person we wish to communicate with. However, because we all have some of the characteristics of each type, once we understand the communication needs of the other, we can adjust how we communicate in order to maximise the potential for clear communication.
The major cause of miscommunication is when we focus more on the content than the process, content being what we say and process being how we say what we say. By learning how to effectively manage the process, we greatly improve how we transfer the information in the content.
PCM teaches recognition of the types, understanding of the communication needs and process and an ability to better manage distress in ourselves and others. Workshops, usually three days, are based upon the delegates own personality profile, so enhancing understanding of ones self and others. PCM can be adapted for many uses from simple improved management of communication, through team building to coaching.
If you are interested in learning more about PCM, or in being certified as a PCM trainer, contact John Parr on:
01264 392369; Mobile 07768806576. Email johnparr@psdci.co.uk web site www.psdci.co.uk
PCM is the brainchild of Dr Taibi Kahler and is founded upon his work in the early days of Transactional Analysis. PCM grew from Dr Kahler’s observation of clear patterns of behaviour, that he noticed people enter as they began to experience distress. He understood from the behaviourist school of psychology that behaviours that are repeated, are reinforced and this lead him to the realisation that the six discrete patterns he observed were in reality six clear personality types.
As he developed his theory he saw that in fact, everyone had some of the characteristics of all six types, but that at least one type was much more apparent than the others. He called this the base personality. He then saw that the other five types are organised in rank order in us and that this is fixed in our developmental years. So there are six basic personality types, with a possible 720 combinations of how the types are ordered in each of us.
He recognised that each ‘base’ type saw the world in their own way, showed the world a clear ‘face’ identifying their type, liked to communicate in their own style, had their own psychological needs that fore the basis of what motivates them, has their own preference for the environment in which they work best and has their own proffered management style. In addition to this, each type shows a clear and predictable pattern of behaviour when in distress, their distress sequence.
When we miss-communicate with each other it is usually because we are talking in our proffered style and not in the style of the person we wish to communicate with. However, because we all have some of the characteristics of each type, once we understand the communication needs of the other, we can adjust how we communicate in order to maximise the potential for clear communication.
The major cause of miscommunication is when we focus more on the content than the process, content being what we say and process being how we say what we say. By learning how to effectively manage the process, we greatly improve how we transfer the information in the content.
PCM teaches recognition of the types, understanding of the communication needs and process and an ability to better manage distress in ourselves and others. Workshops, usually three days, are based upon the delegates own personality profile, so enhancing understanding of ones self and others. PCM can be adapted for many uses from simple improved management of communication, through team building to coaching.
If you are interested in learning more about PCM, or in being certified as a PCM trainer, contact John Parr on:
01264 392369; Mobile 07768806576. Email johnparr@psdci.co.uk web site www.psdci.co.uk
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